TLDR : The Marseille-based start-up Provence.ai offers the Departmental Houses for Disabled People (MDPH) an AI platform to automate document recognition and data extraction, thus reducing processing delays. This solution, deployed in over 15 departments, has cut processing times from several months to a few weeks and increased team productivity by 30%.
The Departmental Houses for Disabled People (MDPH) face major challenges: influx of requests, complexity of files, processing delays... To address these, the Marseille-based start-up Provence.ai (formerly Hyperbios) offers them an on-site AI platform that automates document recognition, data extraction, and dossier verification. The goal: to reduce processing times in line with government objectives while easing the workload of territorial agents.A chronic bottleneck
By the end of 2023, more than 6 million people, nearly 10% of the French population, relied on the MDPH to obtain essential aid, having at least one open right. In the same year, nearly 1.8 million new applications for opening or re-examination were filed, an increase of 9% compared to 2022. Despite the teams' efforts, processing times reached an average of 4.8 months by autumn 2024, compared to the 2 months targeted by the government.
The solution developed by Provence.ai automates the analysis of supporting documents (medical certificates, forms, identity documents), compliance verification of files, and detects possible fraud. Its operation on departmental IT infrastructures ensures compliance with digital sovereignty and confidentiality requirements, major concerns in the processing of sensitive medical and personal data.
Tangible results
With a reported reliability of 99.7%, the AI, deployed in more than 15 departments, has reduced processing times from several months to a few weeks and increased team productivity by 30%.
For the founders of Provence.ai, the driving force of the project remains deeply human. Nicolas Woirhaye states:
"Provence.ai was born from our personal commitment and life stories marked by waiting and administrative complexity. Beyond performance, accelerating the processing of disability files is a human imperative for more than 6 million citizens and for the thousands of agents dedicated to public service."
To better understand
How does the document recognition automation technology proposed by Provence.ai work?
Provence.ai's technology uses artificial intelligence to automatically identify and extract key information from documents such as medical certificates and identity documents. It relies on advanced natural language processing and optical character recognition (OCR) techniques to digitize and analyze these documents quickly and accurately.
What are the regulatory implications of using AI to process sensitive personal data?
The use of AI to process sensitive personal data, such as that used by MDPHs, is subject to strict regulations, including the General Data Protection Regulation (GDPR) in Europe. This involves stringent requirements regarding user consent, data protection, and transparency about how data is processed and stored.
