Zelros, founded in 2016 in Paris by Christophe Bourguignat, Fabien Vauchelles, and Damien Philippon, has established itself as a key player in the field of artificial intelligence applied to insurance and banking. Specializing in the use of generative AI and autonomous decision-making agents, this French startup has distinguished itself with its innovative solutions that offer a seamless and personalized customer experience.
Zelros primarily focuses on improving processes in the insurance sector. Its technology enables insurers to optimize their customer relationships across both digital and physical channels. Through AI-based applications, Zelros helps advisors better serve their clients by offering personalized products and automating claims processing. Two of its major innovations include the creation of an intelligent virtual assistant and the Qscore platform, dedicated to data science competitions.
Zelros's virtual assistant operates like a GPS for insurance employees, helping them navigate the increasing complexity of insurance products. This system not only enhances employee efficiency but also improves customer satisfaction. Furthermore, Qscore was designed to support the high load of data science competitions, proving its robustness and scalability in high-demand environments.
Recently, Zelros was acquired by Earnix, an Israeli platform specializing in pricing and offer personalization for the financial sector. This strategic acquisition aims to integrate Earnix's predictive capabilities with Zelros's technologies, creating a comprehensive solution for the decision-making cycle in insurance. Both companies share prestigious clients such as AXA, Generali, and Santander, highlighting the relevance of their collaboration.
Moreover, Zelros has established a partnership with the Matmut Group, a leading French insurer, to enhance the interaction between their advisors and members. This partnership is based on Zelros's augmented advisor technology, which uses algorithms to optimize advisors' work and enrich the customer experience.
Zelros is recognized as a leader in the AI space for insurance. It has been praised by Frost & Sullivan as a frontrunner in advanced AI-based insurance distribution. Zelros is also an active member of the AI community in France, hosted at Station F in the Microsoft AI Factory and participating in events like the Data Science Olympics, where it co-organizes machine learning competitions.
The startup has also been among the winners of the EIT Digital Challenge, which rewards the most promising scale-ups in Europe in the deep tech field. This recognition highlights Zelros's competitiveness and innovation on the international stage.
With the acquisition by Earnix, Zelros is strengthening its presence in France and plans to create a strategic development hub to accelerate its expansion in Europe. The merger with Earnix allows for the integration of technologies to offer comprehensive solutions ranging from risk management to customer experience personalization.
Additionally, Zelros continues to actively participate in innovation within the insurance sector. It co-organizes the Data Science Olympics, a major event that brings together over 1000 data scientists in Paris and Berlin. This engagement in the scientific community demonstrates Zelros's commitment to staying at the forefront of technological advancements in AI.
In summary, Zelros asserts itself as a pioneer in the application of artificial intelligence to insurance, with solutions that transform the customer experience and optimize insurers' operations. Its acquisition by Earnix represents a significant step towards an integrated offering and reinforces its position as a leader in the European technology ecosystem.
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